Are My World Wide Foods Online Details Safe?

Yes. World Wide Foods takes the security of your details and your privacy very seriously, and we secure your details using industry-standard security and encryption techniques for safeguarding.

How Can I Contact World Wide Foods?

You are more than welcome to contact us through any of the following methods:
• Phone us on +353 1 401 6860
• Email us at sales@wwfoods.ie
• Write to us at World Wide Foods Limited Unit F3/F4 Grants View ,Greenouge Business Park, Rathcoole, Co Dublin D24 XC67

Why Do You Need My Details? And Are They Safe?

If you’re just browsing our website, you consent to the use of Cookies. Cookies are small text files stored on your device that hold information on your previous visits to our site. These files let us tailor the website to your specific needs & give you a more personal experience. You are welcome to browse our site without consenting to Cookies, but it may affect your experience of the site.

If you decide to create an account with or order from the World Wide Foods , we will need to obtain your relevant details. We retain this information so that we can assist with current and previously completed orders. All details are kept in strictest confidence and using industry-standard security measures. We will also process your data in compliance with the Irish Data Protections Act 1988 and 2003, as well as the Electronic Communications Act 2011 until 25th May 2018, and later on with the General Data Protection Regulation (GDPR).

If you wish to amend your details at any time, you can do so through logging into your Account on the World Wide Foods website, or writing to us providing a government-recognised form of identification. You can also request that your information be deleted.

You also have a Right of Access as per The Data Protection Acts 1988 & 2003 until 25th of May 2018, and as per the General Data Protection Regulation (GDPR) from 25th May 2018, to receive a copy of all your details held by World Wide Foods . In order to do this, please contact us in writing requesting your information and enclosing a Government-recognised form of identification.

What Data Do We Collect?

We will also ensure that you only receive marketing emails from us if you choose to subscribe to our newsletter. To send you marketing emails, we use a third-party software called ‘MailChimp’, whose privacy policy you can read here: https://mailchimp.com/legal/privacy/. If you have chosen to receive marketing mails from us, you may opt out any later time.

While you visit our site, we’ll track:

Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.

Note: you may want to further detail your cookie policy, and link to that section from here.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

Send you information about your account and order
Respond to your requests, including refunds and complaints
Process payments and prevent fraud
Set up your account for our store
Comply with any legal obligations we have, such as calculating taxes
Improve our store offerings
Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 3 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

Who On Our Team Has Access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

Order information like what was purchased, when it was purchased and where it should be sent, and
Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.